TeleMetriX - Retail
TeleMetriX is designed to bring "Big-Data" into the "Brick and Mortar" world.
At it's most basic, TeleMetriX is a series of small sensor devices that are designed to integrate into your in-store displays. These devices capture video information and then using the latest in machine learning and artificial intelligence - the system captures a person's demographic information. This information is combined with key bio-feedback indicators to determine a person's interest level in a display as well as their emotional response to what they are seeing.
Job Title: Support - Level 1
Reports To: VP Operations
Summary
Provides level 1 technical support to users by researching and answering questions; troubleshooting problems; monitoring network systems, performing routine maintenance tasks.
Provide day to day Sales support activities needed to maintain customer relationships.
Primary Responsibilities
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Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
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Improves client references by writing and maintaining documentation.
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Participates in development of client training programs by identifying learning issues; recommending instructional language.
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Accommodates client disabilities by recommending devices and techniques.
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Avoids legal challenges by monitoring compliance with service agreements.
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Improves system performance by identifying problems; recommending changes.
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Updates job knowledge by participating in educational opportunities; maintaining personal networks.
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Accomplishes information systems and organization mission by completing related results as needed.
Knowledge & Skill Requirements
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Problem Solving, LAN Knowledge, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration, UNIX System Administration