Job Title: Support - Level 1
Reports To: VP Operations
Summary

Provides level 1 technical support to users by researching and answering questions; troubleshooting problems; monitoring network systems, performing routine maintenance tasks.

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Provide day to day Sales support activities needed to maintain customer relationships.

Primary Responsibilities

  1. Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.

  2. Improves client references by writing and maintaining documentation.

  3. Participates in development of client training programs by identifying learning issues; recommending instructional language.

  4. Accommodates client disabilities by recommending devices and techniques.

  5. Avoids legal challenges by monitoring compliance with service agreements.

  6. Improves system performance by identifying problems; recommending changes.

  7. Updates job knowledge by participating in educational opportunities; maintaining personal networks.

  8. Accomplishes information systems and organization mission by completing related results as needed.

Knowledge & Skill Requirements

  1. Problem Solving, LAN Knowledge, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration, UNIX System Administration